We have a large claims team who handle customer claims and also liaise with brokers and third party suppliers, such as repairers.
When a customer makes a claim they are allocated a dedicated claims handler. This means that the individuals who work in the claims team have the satisfaction of dealing with a customer from the start of their claim until resolution.
All the claims teams sit together and the claims director interacts with every member of the department individually, providing strong leadership and creating an environment of collaborative team working.
Typically, career progression is through Trainee Claims Handler levels 1 – 3, Claims Handler, Senior Claims Handler, Deputy Team Leader & Team Leader. There are also opportunities to diversify into the Counter Fraud Team or Liability Claims Unit.